Contact ESCO — Pin Pattern, Hardness Grade, Lead Time

What to Include So the Counter Quotes in One Pass

ESCO’s contact desk is built for fleet buyers who already know their carrier class. A complete inquiry names the excavator or loader operating weight band, the pin pattern on the adapter still in the bucket, and whether the face is abrasive limestone, sticky clay, or impact ore. Photos of the worn tip beside a caliper on pin Ø cut email ping-pong. If you are staging an undercarriage rebuild, add track shoe width, measured ground pressure targets on soft fill, and the crawler hour meter reading against the 8,000-hour rebuild window.

Cutting-edge and end-bit requests should list blade bolt pattern, bevel style (single or double), and thickness. Grapple and demolition wear tips need duty notes — concrete recycle versus scrap shear — because toughness priorities differ from quarry abrasion-cap tips. Mining tooth system packages should reference the OEM system family and digging depth range so tip length is not oversold into sticky trench work.

Regional hubs stock high-velocity twin-pin teeth and double-bevel edges for Ex-Works dispatch near 48 hours. Non-stock hardness grades or special pin Ø still quote from the foundry with heat-number lot cards under ISO 9001. CE-aligned export packs and ISO 14001 site controls apply to overseas crates. Lab tours of the Rockwell bench and abrasive wear track remain appointment-only; use the form below and mark “engineering visit” in the message field.

Quote Scope Limits & Selection Trade-offs

OEM-branded tips vs. OEM-compatible aftermarket: Residual-value programs on high-hour mining excavators often prefer OEM-labeled wear parts tied to the carrier drawing set. Mass earthworks fleets usually accept OEM-compatible twin-pin / side-lock tips when pin Ø, ear width, and tip-face HRC (48–52) are gauged and lot-traced under ISO 9001 — downtime cost outweighs the label premium. ESCO quotes aftermarket fitment only after serial-plate confirmation; we will not ship a “close enough” pin pattern.

• Hotline staging targets apply to contracted hubs and stocked SKUs; special mining tooth families or non-catalog pin Ø return foundry lead times, not the 48h Ex-Works clock.
• Undercarriage rebuild quotes require measured track shoe wear, sprocket pitch, and ground pressure (kPa) targets — photo-only tickets stay at advisory status.
• Website forms do not replace on-bucket caliper checks; wrong adapter returns are buyer-arranged when serial data was omitted.